1 Coverage Overview

The Myshwel Lifetime Warranty applies to all eligible Myshwel pieces, including:

• Gold jewellery
• Silver jewellery
• Gold vermeil jewellery
• Gemstone jewellery

Coverage applies subject to the terms, inspection standards, and exclusions described below.

2 What Is Included? (Complimentary Labour)

The Lifetime Warranty includes complimentary labour for eligible ongoing care services:

3 Replacement Materials (Chargeable)

While the warranty covers eligible labour, replacement materials are chargeable where required to complete a repair. This includes:

• Replacement diamonds or gemstones (if lost or unrecoverable);
• Gold, silver, or other precious metals;
• Replacement structural components or findings.

For example: If a diamond is lost and cannot be recovered, the customer is responsible for the cost of the replacement diamond, while the setting labour remains complimentary under the warranty.

4 Vermeil & Gemstone Specifics

Vermeil Jewellery: Vermeil consists of gold plating over 925 sterling silver. Natural wear of gold plating over time is a normal occurrence and not considered a manufacturing defect. Re-vermeiling or re-plating services are provided as a chargeable service.

Gemstones: Where a gemstone is lost or damaged and a replacement is required, the new gemstone will be chargeable. Eligible repair labour remains complimentary.

6 Ring Resizing

Myshwel provides complimentary resizing labour, subject to design limitations.

• Some complex designs or full-eternity bands may not be suitable for repeated resizing due to stone settings or structural characteristics.
• Shipping costs for resizing are generally borne by the customer.
• If the original size was supplied incorrectly due to an error by Myshwel, Myshwel will cover all applicable shipping costs.

8 Inspection, Shipping & Third-Party Repairs

Warranty Inspection: All claims are subject to physical inspection by our manufacturing team to verify whether an issue stems from a manufacturing defect, wear and tear, or accidental damage.

Shipping: Unless otherwise agreed by Myshwel, customers are responsible for shipping costs associated with lifetime warranty services.

Third-Party Repairs Void Warranty: Any repair, alteration, resizing, polishing, setting, or modification performed by an external third-party jeweller will void the Myshwel Lifetime Warranty. Always contact us directly before arranging outside repairs.