1 Manufacturing Time

For custom jewellery, our standard manufacturing timeline is 8–10 business days from successful payment confirmation.

This timeline begins once payment has been successfully received and the order/design has been officially approved for manufacturing.

Certain complex designs, rare gemstones, or unique specifications may require additional production time. If additional time is required, our team will proactively communicate this with you.

2 Delivery Partners & Transit Insurance

Myshwel ships jewellery through trusted specialized logistics partners, including Sequel Logistics and our dedicated delivery team where applicable.

Insured Shipments: Your jewellery is shipped with transit insurance to provide complete protection while your order is on its way to you.

In the unlikely event of loss or damage during transit, Myshwel will coordinate directly with the logistics and insurance provider to resolve the matter in accordance with standard insurance procedures. Customers may be requested to provide delivery documentation, photographs, or video evidence to support claim processing.

3 Timelines & Order Tracking

Delivery Timelines: After manufacturing is completed, final delivery timelines depend on your delivery location and logistics conditions. Estimated delivery dates communicated during order confirmation are estimates and may occasionally be impacted by factors outside our control.

Order Tracking: Where tracking is available, you will receive dispatch details and tracking links via email or SMS once your order leaves our Mumbai workshop. Please ensure your contact details remain accurate during checkout.

5 Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address to prevent delays or non-delivery. Please ensure your address includes:

• Full Name
• Flat / House / Door Number
• Building / Society Name
• Street / Locality
• City & State
• PIN Code
• Active Contact Phone Number

Myshwel is not responsible for delivery issues or delays caused by incorrect or incomplete address information supplied during checkout.

8 Damaged Package or Discrepancy Protocol

Damaged or Tampered Package: If your shipment appears visibly damaged or tampered with upon delivery:

• Record clear photographs and videos of the package before opening.
• Note the condition on the delivery receipt/acknowledgement where possible.
• Record a continuous unboxing video.
• Contact Myshwel support immediately.

Incorrect or Defective Orders: If the delivered jewellery differs materially from your approved design, has a manufacturing defect, or has incorrect stone specifications, please reach out to us within the applicable period defined under our Return, Replacement & Exchange Policy.

10 Shipping Charges & Delivery Attempts

Shipping Fees: Applicable shipping charges, if any, will be clearly communicated before checkout or during order confirmation. Return or replacement shipping responsibilities follow our Return Policy rules.

Delivery Attempts: If delivery cannot be completed because the recipient is unavailable, provides an incorrect address, refuses the parcel, or fails to respond to logistics calls, additional delivery attempts or re-consignment fees may apply.

12 Unforeseen Delays & Geographic Coverage

Delayed Delivery: Myshwel makes every effort to fulfill orders within target timelines. However, we are not liable for delays caused by natural disasters, severe weather, strikes, government restrictions, transport disruptions, public emergencies, or customer unavailability.

India-Only Delivery: Myshwel currently ships exclusively within India. International shipping options and regulatory guidelines may be introduced in future updates.